City’s meter readers can be identified by their JW branded blue overalls or bright yellow bibs. In addition, each of them carries JW staff ID with their name and employee number. If in doubt, residents can verify whether a person is an actual Johannesburg Water meter reader by visiting the website (www.johannesburgwater.co.za), where their photographs and names are clearly listed.
Residents with queries on their accounts are encouraged to contact any of the city walk-in centres. It is advisable to continue to pay an average amount whilst the query is being resolved.
With regards to disconnections, residents should note the following;
* JW technicians and those of its approved service providers are not authorised to enter into any negotiations with residents. Therefore residents should never offer or entertain any offers of payment to stop or delay a disconnection. Any such attempts should be reported immediately
*.JW technicians, and those of its approved service providers, are not authorised to remove meters from residents’ property during a disconnection. Again any attempts to do this should be reported.
* While every effort is made to reconnect service in the shortest possible time after credit control action, residents should allow for up to 48 hours for a reconnection request to be actioned. It should be noted that payment at a city revenue centre will reflect on the system sooner than the alternative pay points available.
Consumers can also read their own meters as a check and send their readings and account number to firstname.lastname@example.org. This must be done on the day that meters are read in their suburb. The appropriate day can be found by ascertaining the billing “portion” on the front page of the bill – this will indicate a letter from A to U. The meter reading schedule corresponding to these “portions” is available on the JW website.